800 E Rochambeau Dr Suite D
Studio M Hair Design
In the event you should need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This gives us the opportunity to reach out to those on our cancellation list to fill this time slot. Any appointments cancelled less than 24 hours in advance are subject to a cancellation fee of 50% of all scheduled service(s). Any appointments that are a “no show” will also be subject to a fee of 50% of the scheduled service(s). This fee will be due at the time of your next appointment.
We ask that clients call the salon or text their stylist to notify us if they will be arriving late for their scheduled appointment. If we have not been in contact with a client within 15 minutes into their appointment, the client will then be considered a “no show” and subject to the “no show” fee of 50% of all scheduled services. Clients who arrive late for their appointments may have services adjusted to fit the remaining time, however full cost of the service(s) booked will still apply.
Grace and Exceptions
We do however understand that things happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. However, we do record these occurrences to prevent abuse of this policy. Our goal is to be preventative in order to protect not only stylists but our other clients as well.